FAQ
Frequently Asked Questions
How can I Pay?
We except payments through our website which are processed by PayPal.
You do not need a Paypal account to complete the order.
Paying with PayPal, allows you to use all of the major credit and debit cards. Visa, Maestro, Master card etc
For customers who already have a PayPal account, this makes the shopping process quick and easy; you dont have to enter any card details at all during the process.
We also process payments via online invoices/ Money requests. This service is also processed by PayPal.
What countries do you ship to?
-We have customers worldwide, which is why we ship to most countries. Below is a general list of areas we ship to. (this is not a complete list):
-United Kingdom
-United States
-All European countries
-United Emirates
If you are unsure if we ship to your particular country please contact us.
How do I select my size?
- Our shopping cart system allows you to add the available sizes for a particular item into your shopping cart. This information is added to your order. Once Payment is complete you will receive confirmation of you selected items and sizes.
How long does it take for delivery?
- Each item has an estimated shipping time which is shown on the product page. Many items are dispatched 1-2 working days after this time. (Subject to available stock) For orders outside of the UK, the delivery time after dispatch can be anything from a further 3 working days - 10 working days. We cannot control delays at customs. We advise you allow good space between your order and holiday times, to allow your items to arrive and be tried on before travelling.
- If for any reason you require an Item urgently, we can arrange next day deliveries (UK only) or special delivery/Courier to countries outside the UK. Please contact us if you require this service: sales@sandstormboutique.co.uk
- We also order specific items and sizes direct form the design house, this makes the delivery times longer.
How do I place large orders?
- Large orders can be processed through our website, however shipping discounts maybe available. You can email us the product codes and country destination; we can then assist you with your order and complete the payment via an online invoice.
What happens if I buy the wrong size?
- We advise you check your measurements via our size guide thoroughly before placing your order. We will exchange items for a different size, or similar design.We process exchanges once we receive your item back and it has been checked. We do hold the right to refuse orders from anyone making excessive returns and exchanges. Please read our Terms and Conditions for further details.
