Sizing :
- Please pay close attention to the specific designers size guide, These have been created to help you choose your size correctly. Some of our swimwear lines we carry generally fit slightly skimpier and sexier than traditional department store lines.
If you would like extra help regarding size and styles, please email or ring us.
Returns Policy :
PLEASE NOTE - SALE items can only be exchanged with another item within the sale section or returned for store credit.
SIMPLE 10 DAY RETURNS POLICY - If you wish to return a full priced item for a refund or an exchange, we must receive it back at our office within 10 days from your delivery date.
Right to cancel - Under the UK Distance Selling Regulations, you have 7 days (from the day after you receive your goods) to cancel the contract for your order with us. In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them. In all cases, the goods must be in their original condition and will be inspected on their return.
If you decide to cancel your order with Sandstorm Boutique, you must let us know in writing [email is fine], quoting the order number.
HOW TO RETURN:
- An authorization number is required on all exchanges and refunds.
- Please email us within 5 days of your delivery date at sales@sandstormboutique.co.uk with your full name, address and order number. For exchanges please advise the product number, colour and size you wish to exchange the item for.
- If the item you wish to exchange is of a higher value, we will request a payment for the difference before sending your exchange. If the item is of a lower value, you will receive store credit for the difference.
- Please package your return including all bags and tags and send the package via an insured and trackable method.
- We are not responsible for shipping costs or tracking your return, we cannot be responsible for any lost packages.
WHAT TO EXPECT AFTER WE RECEIVE YOUR REQUEST
Refunds
- We will notify you via email once your return has been received and approved.
- Please allow up to 30 days for the processing of your refund. By policy, we are only able to issue refunds to the original form of payment.
- Refunds are subject to a 10% restocking fee, and the remaining 90% of the value of your item will be refunded.
Please note: Returns received within 10 days are eligible for refunds and exchanges. Returns received after 10 days of the delivery date, are not eligible and will be refused.
Exchanges
- Exchange requests are usually processed within 2 business days of receiving your item.
- Exchanges for size within the same style will be shipped straight away. (Subject to available stock)
- International exchanges are subject to additional shipping charges £5 - £7.
- In the event an item you requested for an exchange is not in stock, we will notify you of the possible delay via email. We will also contact you if the item requested for an exchange has been discontinued and we are not able to fulfill your request.
- Sandstorm Boutique holds a no warranity policy. Once tags are removed from an item, we are not responsible for any damage that may occur.
- Even though we take every precaution possible to ensure your package arrives safely, we are not responsible for packages stolen or missing from your location once it has been delivered. We are not responsible for any delays that may occur at customs.
International Orders :
- Sandstorm Boutique is not responsible for any duties, taxes, customs charges or other fees incurred with international shipping. It is the client’s responsibility to investigate and understand these associated charges prior to purchase. If an item is refused delivery by the client on international orders no refund will be provided
Other Information :
- Due to the differences in internet service and computer screen resolutions, some items may appear slightly different in size, color and texture in reality.
Some of our Handmade Swimwear Designers promote each piece as being unique, so some pieces may be slightly different to the product images (E.g different colour thread/ Beads used). The differences make each piece of swimwear a one of a kind piece. If you would like to know more about a handmade piece of swimwear before you purchase it, please feel free to contact us.
Care Instructions:
-Most of the designer swimwear we represent is constructed of the finest imported fabrics, trim and custom hardware.
-All of the suits we represent can be worn in pool or ocean water.
-Always rinse your suit immediately in clean cold water after wearing it in salt water to avoid damage to hardware finishes.
-All swimwear should be cared for in the same manner as fine lingerie.
-Hand wash only in cold water using very mild soap, shampoo or specialty lingerie detergent.
-Do not use bleach, laundry detergent or any type of stain remover. Lie flat or hang to dry.
-Separate top and bottom so colors do not bleed.
-Do not use a dryer or blow dryer as they may cause damage to the fabric, hardware and inner plastic components.
